Privacy Policy
Effective date: August 2026
Who we are
MyFlatAI (myflatai.com) is a society-management platform built for Indian gated communities. Residents, security guards and committee members use the same app to run gate security, maintenance dues, the helpdesk and community notices. If you have any question about this policy, write to hello@myflatai.com.
Data we collect
- Account data — your name, email address and phone number, created when you sign up or when your committee invites you.
- Society & flat details — the society you belong to, your tower and flat number, and your role (resident, guard, committee).
- Household details you choose to add — family members, vehicles, pets and daily help / staff linked to your flat.
- Visitor and gate-entry records — guest pre-approvals, entry and exit times, delivery and cab entries, and optional visitor photos captured by guards at the gate.
- Maintenance and dues records — bills raised for your flat, payment status and receipts.
- Complaints and notices — helpdesk tickets you raise, their status, and notices or polls published by your committee.
- Device push-notification tokens — so gate alerts and approvals can reach your phone even when the app is closed.
Why we use it
We use this data only to run the features you and your society asked for: verifying visitors at the gate, raising and collecting maintenance, tracking complaints to resolution, booking amenities, logging staff attendance and delivering notices.
Our AI features — the daily digest, the resident concierge and helpdesk triage — process your society's own records to produce summaries, answers and suggested categories. They work on the data already inside your society; they do not use it to build profiles for anyone else.
Storage & security
- Data is stored with our cloud database provider with row-level access controls, so each request can only reach the rows that belong to your society and role.
- All traffic between your device and our servers is encrypted in transit (HTTPS).
- Access is role-based: residents see their own flat and society-wide notices, guards see only gate-relevant information, and committee members see their own society.
Sharing
We do not sell personal data and we do not run ads. Your information is visible only inside your society, according to role. We use a small number of service providers — hosting, database and push-notification delivery — who process data strictly on our behalf and under contract. We disclose data outside this only if the law requires it.
Your rights under the DPDP Act, 2023
We collect your data with your consent at signup, and you can withdraw that consent at any time by asking us to close your account. You have the right to access a copy of your data, to correct anything inaccurate, and to have your data erased. To exercise any of these rights, email hello@myflatai.com and we will respond within a reasonable period.
Grievance Officer: Grievance Officer, MyFlatAI — hello@myflatai.com. (Full postal contact details will be published here on request.)
Photos
Household photos (family members, vehicles, pets, staff) and visitor photos captured at the gate are always optional. They are visible only to the roles that need them — for example, a resident sees the photo of a walk-in visitor before allowing entry, and guards see staff photos for verification. You can ask us to delete any photo at any time.
Retention
We keep your data for as long as your account is active so the society register stays usable. When you ask for deletion, or when a society is offboarded from MyFlatAI, we delete or anonymise the associated data, except where we must retain records to meet a legal obligation.
Children
MyFlatAI is not directed at children under 18 and we do not knowingly create accounts for them. Where a child appears as a household or family member, that entry is added by a parent or guardian who is responsible for it.
Changes to this policy
If we change this policy we will update the effective date above and, for meaningful changes, notify societies inside the app. Continuing to use MyFlatAI after a change means you accept the updated policy.
Contact
Questions, data requests or complaints: hello@myflatai.com.